• Coverage, Eligibility & Obligations

    Unsure if you’re eligible for extended warranty coverage, or want to understand more about what we offer?

    Find more information below on our Extended Warranty coverage.

    What coverage do you provide?

    Our Extended Warranty coverage provides a simple extension of your manufacturer mechanical warranty.

     

    This includes the failure of components that would have been covered under the original manufacturer’s warranty (if it had not expired subject to the terms and conditions of this warranty).

     

    While covered, your extended warranty will allow you to claim up to the market value of your motor vehicle in the event of a mechanical failure.

     

    There are some limits of liability and exclusions of the warranty and we recommend that you read our full Product Disclosure Statement to understand more.

    Am I eligible?

    AutoAuto covers a wide range of models, though we don’t cover everything.

     

    The easiest way to determine if you are eligible for an extended warranty is to fill out our Online Quote. Along with determining your eligibility, you’ll be provided with an immediate quote for your policy.

     

    For eligible makes and models, your vehicle must also:

    • Be less than eight years old,
    • Have travelled less than 140,000kms,
    • Have a market value greater than $10,000, but not more than $120,000,
    • Have not been modified from the manufacturer’s specification,
    • Be registered in Australia, and
    • The policy holder (you) are at least 21 years old

     

    In addition to these criteria, your vehicle must also not be used for:

    • Commercial purposes,
    • Emergency services, 
    • Racing, or
    • Any other unacceptable use

    Obligations

    To ensure we provide you with the best possible service, there are certain obligations that you, as the policy holder, are required to perform.

     

    These ensure your vehicle remains in the best possible condition, and includes:

    • Maintain a roadworthy, mechanically sound, and regularly serviced vehicle, in accordance with your manufacturer’s recommendations
    • Provide AutoAuto / AWN with Service Invoice records of your regularly scheduled vehicle services
    • You (or any person in control of your vehicle), take all reasonable precautions to minimise damage to the covered components, or continue to operate the vehicle if damage is suspected

     

    If you are unsure about any of the above items, or want to learn more, we recommend you read our full Product Disclosure Statement here.

  • Additional benefits of being a customer

    Find out what additional benefits customers receive through our Customer Care Package when they take out an Extended Warranty coverage

    Customer Care Package

    Car owners who take out a policy with AutoAuto also benefit from a range of additional services designed to support you when your vehicle has a major mechanical breakdown.

     

    These benefits are in addition to your coverage for the failure of any components covered by the manufacturer’s warranty, and are reimbursed in the event of a covered mechanical breakdown.

     

    As part of our Customer Care Package, these benefits include:

     

    Towing Assistance

    Up to $300 per claim

     

    In the event of a covered mechanical breakdown where your vehicle is unable to be quickly repaired or driven safely to an AWN Approved Repairer, we will reimburse you for up to $300 per claim for towing charges.

     

     

    Accommodation Assistance

    Up to $300 per claim

     

    In the event of a covered major vehicle breakdown where you are more than 400kms from your registered residence and repairs are taking more than 48 hours, we will reimburse you for up to $300 per claim for accommodation and arrangements.

     

     

    Car hire Assistance

    Up to $300 per claim

     

    In the event of a covered major vehicle breakdown where you are more than 400kms from your registered residence and repairs are taking more than 48 hours, we will reimburse you for up to $300 per claim for car hire costs (this excludes car hire over weekends and public holidays).

     

    Quality Guarantee

    Future cover of repairs

     

    All repairs to covered components authorised by AWN Insurance, prior to the commencement of repairs, will be covered by the extended warranty for the remaining period of cover.

     

     

    If you want to learn more about our Customer Care Package and these benefits, they are best surmised in our PDS (Section 3) under the Customer Care Package.

  • New vs. Used Vehicle Extended Warranty coverage

    Whether your vehicle is currently covered by a manufacturer’s warranty, selling agent’s statutory warranty, or neither effects when your period of cover begins. Find out below how our period of cover is impacted by your current warranty coverage.

    For vehicles still covered under your manufacturer’s warranty

    If your vehicle is still covered by your original manufacturer warranty, your policy coverage with AutoAuto will begin on the date your original warranty expires. This means that there is no gap in coverage for you and your vehicle.

    For vehicles covered under a selling agent’s statutory warranty

    If your vehicle is covered by a statutory warranty, your policy coverage will also begin on the day your warranty expires. There is no gap in coverage during this period for you and your vehicle.

    For vehicles not covered by a manufacturer warranty or selling agent statutory warranty

    Your period of cover is subject to a 90 day commencement period, meaning you can still take out coverage however the earliest commencement date of this coverage is 90 days in the future. Similar to health insurance, this is to ensure a buyer is not buying the warranty to rectify an pre-existing condition.

     

    While the age, model and odometer reading of your vehicle all impact the cost of your extended warranty; owning a vehicle not currently covered by a warranty does not. This means that you pay the same price as vehicles already covered, and are subject only to the 90 day waiting period, or 5,000kms, whichever occurs first.

     

    If you are unsure about your vehicle and your period of cover, please contact our team here.

  • Underwriter

    Learn more about our underwriter, AWN Insurance, and their quick response to enquiries, excellent service, and efficient claims process.

    AWN Insurance

    AutoAuto is underwritten by AWN Insurance, a provider of mechanical breakdown insurance.

     

    Recently rated number #2 in the top 10 car insurance companies in Australia, AWN has paid out over $153,000,000 in authorised claims.

     

    Rating highly for transparency, value for money and for customer service, AWN has an overall rating of 4.4 from 710 reviews on Productreview.com.au.

     

    Known best for its mechanical breakdown insurance, AWN provides coverage for various vehicles, such as cars, motorbikes, scooters, motorhomes, and caravans. Its other products and services are general insurance, administration and claims management, roadside assistance, asset protection, and training programmes.

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1. Overview
AutoAuto obtains Personal Data about you to provide Insurance in an efficient manner.
“You” may be a visitor to one of our websites, a user of one or more of our Services (“User” or
“AutoAuto User”, or a customer of a User (“Customer”).

2. Personal Data We Collect
a. Personal Data that we collect about you.
Personal Data is any information that relates to an identified or identifiable individual. The Personal
Data that you provide directly to us through our Sites will be apparent from the context in which you
provide the data. In particular:
When you purchased your vehicle from McCarroll’s we collect your full name, email address, and
vehicle details.
When you fill-in our online form to contact our team, we collect your full name, work email, country,
and anything else you tell us about vehicle and insurance needs.
You may also choose to submit information to us via other methods, including: (i) in response to
marketing or other communications, (ii) through social media or online forums, (iii) through
participation in an offer, program or promotion
b. Information that we collect automatically on our Sites.
Our Sites use cookies and other technologies to function effectively. These technologies record
information about your use of our Sites, including:
Browser and device data, such as IP address, device type, operating system and Internet browser
type, screen resolution, operating system name and version, device manufacturer and model,
language, plug-ins, add-ons and the language version of the Sites you are visiting;
Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and
the pages that led or referred you to our Sites.
We also may collect information about your online activities on websites and connected devices
over time and across third-party websites, devices, apps and other online features and services. We
use Google Analytics on our Sites to help us analyze Your use of our Sites and diagnose technical
issues.
3. How We Use Personal Data
a. Our products and services.
We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant
with applicable law.
b. Marketing and events-related communications.
We may send you email marketing communications about McCarroll’s (AutoAuto) products and
services, invite you to participate in our events or surveys, or otherwise communicate with you for
marketing purposes, provided that we do so in accordance with the consent requirements that are
imposed by applicable law.
c. Interest-based advertising.
When you visit our Sites or online services, both we and certain third parties collect information
about your online activities over time and across different sites to provide you with advertising
about products and services tailored to your individual interests (this type of advertising is called
“interest-based advertising”). These third parties may place or recognize a unique cookie or other
technology on your browser (including the use of pixel tags). Where required by applicable law, we
will obtain your consent prior to processing of your information for the purpose of interest-based
advertising.
You may see our ads on other websites or mobile apps because we participate in advertising
networks. Ad networks allow us to target our messaging to users based on a range of factors,
including demographic data, users’ inferred interests and browsing context (for example, the time
and date of your visit to our Sites, the pages that you viewed, and the links that you clicked on). This
technology also helps us track the effectiveness of our marketing efforts and understand if you have
seen one of our advertisements.
We work with Google AdWords, Doubleclick, AdRoll and other advertising networks. To learn how to
opt out of behavioral advertising delivered by Network Advertising Initiative member companies,
please visit the Network Advertising Initiative and Digital Advertising Alliance. You may download
the AppChoices app to opt out in mobile apps. If you opt out from interest-based advertising, you
may see advertising that is not relevant to you. At present, there is no industry standard for
recognizing Do Not Track browser signals, so we do not respond to them.
4. How We Disclose Personal Data.
McCarroll’s (AutoAuto) does not sell or rent Personal Data to marketers or unaffiliated third parties.
We share your Personal Data with trusted entities, as outlined below.
a. McCarroll’s (AutoAuto). We share Personal Data with other McCarroll’s (AutoAuto) entities in
order to provide our Services and for internal administration purposes.
b. Service providers. We share Personal Data with a limited number of our service providers. We
have service providers that provide services on our behalf. AWN insurance in the underwriter of our
insurance policies.
These service providers may need to access Personal Data to perform their services. We authorize
such service providers to use or disclose the Personal Data only as necessary to perform services on
our behalf or comply with legal requirements. We require such service providers to contractually
commit to protect the security and confidentiality of Personal Data they process on our behalf. Our
service providers are in Australia.
5. Your Rights and Choices.
You have choices regarding our use and disclosure of your Personal Data:
a. Opting out of receiving electronic communications from us. If you no longer want to receive
marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you
opt-out of receiving marketing-related emails from us, we may still send you important
administrative messages that are required to provide you with our Services.
b. How you can see or change your account Personal Data. If You would like to review, correct, or
update Personal Data that You have previously disclosed to us, You may do so by signing in to your
McCarroll’s (AutoAuto) account or by contacting us.
c. Your data protection rights. Depending on your location and subject to applicable law, you may
have the following rights with regard to the Personal Data we control about you:
The right to request confirmation of whether McCarroll’s (AutoAuto) processes Personal Data
relating to you, and if so, to request a copy of that Personal Data;
The right to request that McCarroll’s (AutoAuto) rectifies or updates your Personal Data that is
inaccurate, incomplete or outdated;
The right to request that McCarroll’s (AutoAuto) erase your Personal Data in certain circumstances
provided by law;
The right to request that McCarroll’s (AutoAuto) restrict the use of your Personal Data in certain
circumstances, such as while McCarroll’s (AutoAuto) considers another request that you have
submitted (including a request that McCarroll’s (AutoAuto) make an update to your Personal Data);
and
The right to request that we export to another company, where technically feasible, your Personal
Data that we hold in order to provide Services to you.
Where the processing of your Personal Data is based on your previously given consent, you have the
right to withdraw your consent at any time. You may also have the right to object to the processing
of your Personal Data on grounds relating to your particular situation.
d. Process for exercising data protection rights. In order to exercise your data protection rights, you
may contact McCarroll’s (AutoAuto). We take each request seriously. We will comply with your
request to the extent required by applicable law. We will not be able to respond to a request if we
no longer hold your Personal Data. If you feel that you have not received a satisfactory response
from us, you may consult with the data protection authority in your country.
For your protection, we may need to verify your identity before responding to your request, such as
verifying that the email address from which you send the request matches your email address that
we have on file. If we no longer need to process Personal Data about you in order to provide our
Services or our Sites, we will not maintain, acquire or process additional information in order to
identify you for the purpose of responding to your request.
6. Security and Retention.
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the
processing of Personal Data. We maintain organizational, technical and administrative measures
designed to protect Personal Data within our organization against unauthorized access, destruction,
loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel
who need access to the information to perform their duties. Unfortunately, no data transmission or
storage system can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the security of your account has
been compromised), please contact us immediately.
If you are a McCarroll’s (AutoAuto) User, we retain your Personal Data as long as we are providing
the Services to you. We retain Personal Data after we cease providing Services to you, even if you
close your McCarroll’s (AutoAuto) account, to the extent necessary to comply with our legal and
regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. We also
retain Personal Data to comply with our tax, accounting, and financial reporting obligations, where
we are required to retain the data by our contractual commitments to our financial partners, and
where data retention is mandated by the payment methods that we support. Where we retain data,
we do so in accordance with any limitation periods and records retention obligations that are
imposed by applicable law.
7. Updates To this Privacy Policy and Notifications.
We may change this Privacy Policy from time to time to reflect new services, changes in our Personal
Data practices or relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates
when this Privacy Policy was last revised. Any changes are effective when we post the revised
Privacy Policy on the Services. We may provide you with disclosures and alerts regarding the Privacy
Policy or Personal Data collected by posting them on our website and, if you are a User, by
contacting you through your McCarroll’s (AutoAuto) Dashboard, email address and/or the physical
address listed in your McCarroll’s (AutoAuto) account.
8. Contact Us
If You have any questions or complaints about this Privacy Policy, please contact us electronically or send physical mail to info@autoauto.com.au