FAQs

Extended car warranty cover is an affordable and convenient way to continue to receive the benefits you have enjoyed through your manufacturer’s warranty. Your extended car warranty begins when your manufacturer's warranty ends. So there's no overlap - you only pay for the extension period.

We’ll cover you against the failure of mechanical and electrical components that were covered under your original car manufacturer’s warranty. In the event of a mechanical and electrical breakdown, we will rectify covered components up to today's market value of your vehicle.

There are a few exclusions of vehicles for this coverage but for the better part, we cover most popular models. The policy holder needs to be 21 years of age or older.We may not cover you if you use your vehicle for commercial purposes, emergency services, racing or other unacceptable uses. Please see the PDS for a full list of exclusions.

Understanding Our Waiting Period

The waiting period is the time you must wait after buying an extended warranty before you can make a claim. Our policy is simple and depends on your vehicle's current warranty status.

For Vehicles Under Manufacturer's Warranty

There is no 90-day waiting period for you. We can start your extended warranty the very next day after your original warranty ends. To make this happen, we just need a copy of your last service invoice showing the warranty expiry date.

For Vehicles under Used car Statutory Warranty

There is no 90-day waiting period for you. We can start your extended warranty the very next day after your statutory warranty ends.

To make this happen, we just need a copy of the Form 4 or buyers order showing the statutory warranty expiry date. Simply purchase your policy online with the standard 90-day wait period, and we'll manually adjust the start date for you once we receive the required document.

For Vehicles No Longer Under Manufacturer's or Statutory Warranty

A 90-day waiting period applies. You can't file a claim during this time. The waiting period begins on the day your extended warranty policy is purchased.

Your vehicle is an important investment. Like any other investment, you should protect it.The reality is that, with any vehicle, the risk of mechanical breakdown increases after your manufacturer warranty expires.You may be thinking that you need to update your car as it is soon out of warranty. But if you love your car and want to keep it, you can avoid that hassle and cost of unwanted repairs by taking out our mechanical extended car warranty cover.

You can take your vehicle to your nearest franchise dealer or contact AWN for the closest authorised repairer.In all cases, be sure to provide the selected repairer with your extended warranty policy documents. The repairer will be required to diagnose the failure and provide AWN with a detailed quote for parts and labour. Provided the quote meets AWN’s requirements, authorisation will be given to commence the repair (by way of a unique approval number) and the repairer will be paid directly by AWN. It’s that easy.

AWN has hundreds of authorised repairers across Australia that are continuously reviewed at the time of each repair. AWN has agreements with each authorised repairer to make sure your vehicle is a priority and allow you to collect your vehicle once a unique authorisation number is issued. All AWN authorised repairers follow industry standards which allow for a swift submission and processing of your claim. Please keep in mind that if you choose not to utilise the AWN authorised network, AWN cannot be held responsible for delays caused by the wrong diagnosis, inadequate quotes, or failure to correctly follow the AWN claims process.If your selected franchise dealer fails to provide an adequate quote or provides an excessive quote based on industry standards, AWN retains the right to move the vehicle to an authorised repairer or provide you with the option to offset the balance.

We always repair with new, genuine parts wherever possible. We only use reconditioned parts where new parts are unavailable.

Repairs we pay for under this warranty must be undertaken by an approved repairer at a price acceptable to the insurer.

Yes, but AWN Insurance will deal directly with the repairer to approve the claim before work starts. And they will also pay the repairer directly.

You may cancel your extended car warranty for any reason within 30 days from the application date. This cooling-off period applies if no claim has been paid and you have no intention of making a claim or have not made a valid claim, we will refund the premium paid, less any taxes or duties we cannot recover from other sources. After the cooling-off period ends you still have a cancellation right.

The policy is fully transferable to the person to whom you sell your car. This is another benefit of extending the warranty of your car. Cars with extended warranty cover usually sell faster and for a higher amount.

Yes. If there is no manufacturer warranty and no statutory warranty applicable, you can still get extended car warranty coverage. However, it will commence in 90 days to ensure the buyer is not buying the warranty to rectify a pre-existing condition.

As long as you get the car serviced on time, as per the logbook, you may take it to any licenced motor mechanic. See the full PDS for more details.

We currently only offer a 3 year extended car warranty policy online as it presents the best value for you, the customer. The policy is fully transferable if you sell your car in the future. It should be noted that cars with extended warranty cover usually provide better value when selling to a new owner.

Give yourself protection against the cost of unexpected and potentially very expensive mechanical and electrical repairs. We know insurance isn’t sexy but what is smart and sexy is not having to pay in the event of a mechanical breakdown. You’ve got better things to spend your money on.Simple and affordable protection to get you back on the road quickly with no upfront cost or excess. You are insured by a leading Australian company that will process your claim within five days. They pay the approved repairer directly.Easy to purchase. Unlike with most other extended car warranty insurances, you can purchase this product in just a few clicks.

A car warranty subscription differs from paying upfront because instead of a large one time cost, you can spread the payments into easy monthly amounts. This makes extended cover more affordable and flexible while providing the same protection. You can use the check your rego option to see how much you would pay per month.

Yes, you can cancel your warranty subscription at any time. There are no lock in contracts which means you can stop your subscription whenever your circumstances change. If you need help you can reach out through the contact us page.

If your manufacturer’s warranty is about to expire you can start a subscription right after it finishes. This ensures you enjoy seamless protection without gaps in cover. You can confirm eligibility by using the check your rego option.

Yes, there is a waiting period for subscriptions if your car is already out of warranty. In this case, a standard 90 day wait applies. If you start your subscription before the factory warranty ends, coverage begins immediately after.

Subscription payments are not more expensive over time. They are designed to be transparent and cost effective, starting from $54.95 per month. Many drivers prefer smaller regular payments to a single lump sum. You can see your quote instantly by using the fill in the form for a quote option.

Yes, you can add extras like roadside assistance to your subscription. These optional add-ons provide even more peace of mind. You can see all the details in the Fact Sheet.

The subscription warranty is backed by AWN Insurance, one of Australia’s leading providers with more than $180M in authorised claims. This ensures your cover is reliable and trustworthy. If you ever need repairs you can start the process from the claims page.

Yes, you are still covered if you buy a used car privately. As long as the car is under 8 years old and has travelled fewer than 140,000kms, it is eligible. You can read more about eligibility in the FAQ for buying a used car.

Yes, you can transfer your subscription to a new owner if you sell your car. This can add value when selling, or you can cancel the subscription if you prefer. To manage this you can go to the contact page.

To make a claim under a subscription warranty you take your car to an authorised repairer. The repairer submits a diagnosis and quote to AWN, and once approved the work begins. The steps are explained on the claims page.

Yes, subscription cover protects you up to the market value of your car. This provides strong financial protection against major repair costs. You can review this in the Fact Sheet.

A subscription warranty is worth it for low mileage drivers because even occasional use can lead to expensive unexpected breakdowns. One repair could cost more than years of subscription payments. You can test affordability using the check your rego option.

You can set up your subscription in less than 60 seconds online. The process is quick and requires only your rego details. Start instantly through the get a quote option.

Repairs included under a subscription cover unforeseen electrical and mechanical failures. This includes engines, transmissions and electronics, similar to a manufacturer’s warranty. The full list is provided in the Fact Sheet.

You should choose a subscription warranty instead of a dealership warranty because subscriptions avoid sales pressure and restrictive conditions. With Auto Auto you can start online on your own terms and enjoy transparent cover. If you need support you can use the contact us page.