• Frequently Asked Questions

    Learn more about our extended warranties, and answer any questions you might have.

    If you would like to speak to our team you can Contact Us here

    What is extended warranty cover?

    Extended warranty cover is an affordable and convenient way to continue to receive the benefits you have enjoyed through your manufacturer’s warranty. Your extended warranty begins when your manufacturer's warranty ends. So there's no overlap - you only pay for the extension period.

    What does this mechanical warranty coverage policy cover?

    We’ll cover you against failure of mechanical and electrical components that were covered under your original manufacturer’s warranty. In the event of a mechanical and electrical breakdown, we will rectify covered components up to today's market value of your vehicle.

    How do I know if I am eligible?

    There are a few exclusions of vehicles for this coverage but for the better part we cover most popular models. The policy holder needs to be 21 years of age or older.

    We may not cover you if you use your vehicle for commercial purposes, emergency services, racing or other unacceptable uses. Please see the PDS for a full list of exclusions.

    Why do I need extended warranty cover?

    Your vehicle is an important investment. Like any other investment, you should protect it.


    The reality is that, with any vehicle, the risk of mechanical breakdown increases after your manufacturer warranty expires.


    You may be thinking that you need to update your car as it is soon out of warranty. But if you love your car and want to keep it, you can avoid that hassle and cost of unwanted repairs by taking out our mechanical extended warranty cover.

    Are the parts new if something has to be repaired?

    We always repair with new, genuine parts wherever possible. We only use reconditioned parts where new parts are unavailable.

    Can we go to any repairer if we are having car problems?

    Repairs we pay for under this warranty must be undertaken by an approved repairer at a price acceptable to the insurer.

    Do we have to get a quote before repairs can be carried out?

    Yes, but AWN Insurance will deal directly with the repairer to approve the claim before work starts. And they will also pay the repairer directly.

    Can I change my mind?

    You may cancel the warranty for any reason within 30 days from the application date This cooling off period applies if no claim has been paid and you have no intention of making a claim or have not made a valid claim, we will refund the premium paid, less any taxes or duties we cannot recover from other sources. After the cooling off period ends you still have cancellation right.

    What if I sell my car?

    The policy is fully transferable to the person to whom you sell your car. This is another benefit for extending your warranty. Cars with extended warranty cover usually sell faster and for a higher amount.

    Can I get coverage if my manufacturer’s warranty has expired?

    Yes. If there is no manufacturer warranty and no statutory warranty applicable, you can still get coverage however it will commence in 90 days to ensure the buyer is not buying the warranty to rectify a pre-existing condition.

    Do I need to service with my selling dealer?

    As long as you get the car serviced on time, as per the logbook, you may take it to any licenced motor mechanic. See the full PDS for more details.

    Can I get a 1 or 2-year policy?

    We currently only offer a 3 year policy online as it presents the best value for you, the customer.


    The policy is fully transferable if you sell your car in the future. It should be noted that cars with extended warranty cover usually provide better value for on selling to a new owner.

    Who is behind the warranty cover and how am I protected?

    We have sourced the best policy for our customers from reputable, experienced insurers and underwriters. This warranty may also be protected under the Federal Government’s Financial Claims Scheme.

    What is the claim limit?


    Up to the current market value of your vehicle.

    How do I make a claim?

    Contact AWN directly on 07 3802 5577 or claims@awninsurance.com.au

    Terms and conditions apply so please see full PDS for more details.

    How do I choose the correct commencement date?


    We allow you to choose the commencement date of coverage. The below are recommendations and requirements to get the best available coverage:

    • If your vehicle is covered under manufacturer warranty, choose commencement the day after this expires so there is no period between the 2 covers.
    • If your vehicle has been purchased 2nd hand from a dealer, then a 90 a statutory warranty exists from the dealership. Choose the commencement date 90 days after the purchase date so there is no overlap or period between the 2 covers.
    • If there is no manufacturer warranty and no statutory warranty applicable, coverage must commence in 90 days to ensure the buyer is not buying the warranty to rectify a pre-existing condition.

    What are the benefits of this cover?

    Give yourself protection against the cost of unexpected and potentially very expensive mechanical and electrical repairs. We know insurance isn’t sexy but what is smart and sexy is not having to pay in the event of a mechanical breakdown. You’ve got better things to spend your money on.


    Simple and affordable protection to get you back on the road quickly with no upfront cost or excess. You are insured by a leading Australian company who will process your claim within five days. They pay the approved repairer directly.


    Easy to purchase. Unlike with most other extended warranty insurances, you can purchase this product in just a few clicks.

1. Overview
AutoAuto obtains Personal Data about you to provide Insurance in an efficient manner.
“You” may be a visitor to one of our websites, a user of one or more of our Services (“User” or
“AutoAuto User”, or a customer of a User (“Customer”).

2. Personal Data We Collect
a. Personal Data that we collect about you.
Personal Data is any information that relates to an identified or identifiable individual. The Personal
Data that you provide directly to us through our Sites will be apparent from the context in which you
provide the data. In particular:
When you purchased your vehicle from McCarroll’s we collect your full name, email address, and
vehicle details.
When you fill-in our online form to contact our team, we collect your full name, work email, country,
and anything else you tell us about vehicle and insurance needs.
You may also choose to submit information to us via other methods, including: (i) in response to
marketing or other communications, (ii) through social media or online forums, (iii) through
participation in an offer, program or promotion
b. Information that we collect automatically on our Sites.
Our Sites use cookies and other technologies to function effectively. These technologies record
information about your use of our Sites, including:
Browser and device data, such as IP address, device type, operating system and Internet browser
type, screen resolution, operating system name and version, device manufacturer and model,
language, plug-ins, add-ons and the language version of the Sites you are visiting;
Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and
the pages that led or referred you to our Sites.
We also may collect information about your online activities on websites and connected devices
over time and across third-party websites, devices, apps and other online features and services. We
use Google Analytics on our Sites to help us analyze Your use of our Sites and diagnose technical
3. How We Use Personal Data
a. Our products and services.
We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant
with applicable law.
b. Marketing and events-related communications.
We may send you email marketing communications about McCarroll’s (AutoAuto) products and
services, invite you to participate in our events or surveys, or otherwise communicate with you for
marketing purposes, provided that we do so in accordance with the consent requirements that are
imposed by applicable law.
c. Interest-based advertising.
When you visit our Sites or online services, both we and certain third parties collect information
about your online activities over time and across different sites to provide you with advertising
about products and services tailored to your individual interests (this type of advertising is called
“interest-based advertising”). These third parties may place or recognize a unique cookie or other
technology on your browser (including the use of pixel tags). Where required by applicable law, we
will obtain your consent prior to processing of your information for the purpose of interest-based
You may see our ads on other websites or mobile apps because we participate in advertising
networks. Ad networks allow us to target our messaging to users based on a range of factors,
including demographic data, users’ inferred interests and browsing context (for example, the time
and date of your visit to our Sites, the pages that you viewed, and the links that you clicked on). This
technology also helps us track the effectiveness of our marketing efforts and understand if you have
seen one of our advertisements.
We work with Google AdWords, Doubleclick, AdRoll and other advertising networks. To learn how to
opt out of behavioral advertising delivered by Network Advertising Initiative member companies,
please visit the Network Advertising Initiative and Digital Advertising Alliance. You may download
the AppChoices app to opt out in mobile apps. If you opt out from interest-based advertising, you
may see advertising that is not relevant to you. At present, there is no industry standard for
recognizing Do Not Track browser signals, so we do not respond to them.
4. How We Disclose Personal Data.
McCarroll’s (AutoAuto) does not sell or rent Personal Data to marketers or unaffiliated third parties.
We share your Personal Data with trusted entities, as outlined below.
a. McCarroll’s (AutoAuto). We share Personal Data with other McCarroll’s (AutoAuto) entities in
order to provide our Services and for internal administration purposes.
b. Service providers. We share Personal Data with a limited number of our service providers. We
have service providers that provide services on our behalf. AWN insurance in the underwriter of our
insurance policies.
These service providers may need to access Personal Data to perform their services. We authorize
such service providers to use or disclose the Personal Data only as necessary to perform services on
our behalf or comply with legal requirements. We require such service providers to contractually
commit to protect the security and confidentiality of Personal Data they process on our behalf. Our
service providers are in Australia.
5. Your Rights and Choices.
You have choices regarding our use and disclosure of your Personal Data:
a. Opting out of receiving electronic communications from us. If you no longer want to receive
marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you
opt-out of receiving marketing-related emails from us, we may still send you important
administrative messages that are required to provide you with our Services.
b. How you can see or change your account Personal Data. If You would like to review, correct, or
update Personal Data that You have previously disclosed to us, You may do so by signing in to your
McCarroll’s (AutoAuto) account or by contacting us.
c. Your data protection rights. Depending on your location and subject to applicable law, you may
have the following rights with regard to the Personal Data we control about you:
The right to request confirmation of whether McCarroll’s (AutoAuto) processes Personal Data
relating to you, and if so, to request a copy of that Personal Data;
The right to request that McCarroll’s (AutoAuto) rectifies or updates your Personal Data that is
inaccurate, incomplete or outdated;
The right to request that McCarroll’s (AutoAuto) erase your Personal Data in certain circumstances
provided by law;
The right to request that McCarroll’s (AutoAuto) restrict the use of your Personal Data in certain
circumstances, such as while McCarroll’s (AutoAuto) considers another request that you have
submitted (including a request that McCarroll’s (AutoAuto) make an update to your Personal Data);
The right to request that we export to another company, where technically feasible, your Personal
Data that we hold in order to provide Services to you.
Where the processing of your Personal Data is based on your previously given consent, you have the
right to withdraw your consent at any time. You may also have the right to object to the processing
of your Personal Data on grounds relating to your particular situation.
d. Process for exercising data protection rights. In order to exercise your data protection rights, you
may contact McCarroll’s (AutoAuto). We take each request seriously. We will comply with your
request to the extent required by applicable law. We will not be able to respond to a request if we
no longer hold your Personal Data. If you feel that you have not received a satisfactory response
from us, you may consult with the data protection authority in your country.
For your protection, we may need to verify your identity before responding to your request, such as
verifying that the email address from which you send the request matches your email address that
we have on file. If we no longer need to process Personal Data about you in order to provide our
Services or our Sites, we will not maintain, acquire or process additional information in order to
identify you for the purpose of responding to your request.
6. Security and Retention.
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the
processing of Personal Data. We maintain organizational, technical and administrative measures
designed to protect Personal Data within our organization against unauthorized access, destruction,
loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel
who need access to the information to perform their duties. Unfortunately, no data transmission or
storage system can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the security of your account has
been compromised), please contact us immediately.
If you are a McCarroll’s (AutoAuto) User, we retain your Personal Data as long as we are providing
the Services to you. We retain Personal Data after we cease providing Services to you, even if you
close your McCarroll’s (AutoAuto) account, to the extent necessary to comply with our legal and
regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. We also
retain Personal Data to comply with our tax, accounting, and financial reporting obligations, where
we are required to retain the data by our contractual commitments to our financial partners, and
where data retention is mandated by the payment methods that we support. Where we retain data,
we do so in accordance with any limitation periods and records retention obligations that are
imposed by applicable law.
7. Updates To this Privacy Policy and Notifications.
We may change this Privacy Policy from time to time to reflect new services, changes in our Personal
Data practices or relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates
when this Privacy Policy was last revised. Any changes are effective when we post the revised
Privacy Policy on the Services. We may provide you with disclosures and alerts regarding the Privacy
Policy or Personal Data collected by posting them on our website and, if you are a User, by
contacting you through your McCarroll’s (AutoAuto) Dashboard, email address and/or the physical
address listed in your McCarroll’s (AutoAuto) account.
8. Contact Us
If You have any questions or complaints about this Privacy Policy, please contact us electronically or send physical mail to info@autoauto.com.au